Service terms

These terms are the agreement between you and Rivoro Studio Ltd for the Casty digital signage service. Rivoro Studio Ltd is registered in England and Wales (company number 17226090), registered office Unit A, 82 James Carter Road, Bury St Edmunds, IP28 7DE. "We" means Rivoro Studio Ltd; "you" means the business that signs up.

1. Who Casty is for

Casty is a service for businesses. By signing up you confirm you're doing so for a business, and that you have the authority to accept these terms for it.

2. The service

Casty gives you a login to a hosted content management system (the CMS) at app.casty.co.uk, where you create content, schedule it and manage the screens connected to your account. The features you get depend on your plan, as described on the pricing page when you sign up. You supply the screens, players and internet connection.

The CMS is shared by Casty customers. Your content, screens and schedules are kept to your account, and other customers can't see them.

3. Your account

• Keep your password safe, and turn on two-factor authentication. You're responsible for what happens under your logins.
• Tell us straight away at hello@casty.co.uk if you think someone else has used your account.
• On the Pro plan we can add logins for your team. Each person needs their own login.

4. Free trial

Each new account starts with a 14-day free trial. You give a payment card when you sign up. If you cancel before the trial ends, you won't be charged. If you don't, your subscription starts when the trial ends and the first payment is taken then. One trial per business.

5. Fees and payment

• Fees are charged per screen, monthly or yearly in advance, at the prices shown when you sign up or change your plan.
• Payments are taken by card through Stripe. Your subscription renews automatically at the end of each period until you cancel.
• You're paying for the number of screens on your subscription. Each display that plays Casty content counts as one screen. If you connect more screens than you pay for, we'll ask you to add them to your subscription.
• We may change our prices. We'll tell you at least 30 days before a change affects you, and it applies from your next renewal after that.
• If a payment fails, Stripe will try again over the following days. If it still hasn't been paid, we may suspend your account until it is.

6. Changing plan or screens

You can change plan, change the number of screens or switch between monthly and yearly billing in the billing portal. Stripe adjusts the charge for the rest of the current period.

7. Connecting screens

When you connect a new player, we check it and approve it before it appears in your account. We aim to do this within one working day of hearing from you.

8. Your content

You own the content you put into Casty. You give us permission to store it, copy it to your players and show it on your screens, only so that we can run the service. You're responsible for your content and for having the rights to show it, including music, images, video, fonts and broadcast material.

You must not use Casty to:

• show anything unlawful, or anything that infringes someone else's rights
• upload malware or try to get into other customers' accounts or our systems
• overload the service, get round its limits, or resell it without our written agreement

We may remove content or suspend an account that breaks these rules. Where we can, we'll tell you first and give you a chance to put it right.

9. Storage

Each plan includes the media library storage shown on the pricing page. When you reach it, you'll need to remove files or move to a bigger plan before you can upload more.

10. Availability and support

We work to keep Casty running all the time, but we don't promise it will never be interrupted. We sometimes need to carry out maintenance, and we'll try to do it at quiet times. Players keep playing the content they've already downloaded while the CMS is unavailable. Support is by email at hello@casty.co.uk on UK working days, and Pro customers are answered first.

11. Data protection

Our privacy policy explains how we handle personal information about you as a customer. Your content may also include personal information, such as staff names or photos of people. For that information you're the controller and we're your processor, and this section sets out the terms required by Article 28 of the UK GDPR.

• We process it only to provide Casty and on your documented instructions, which are these terms and the way you use the service, unless the law requires otherwise, in which case we'll tell you first where the law allows.
• Anyone at Rivoro Studio Ltd who can access it is bound to keep it confidential.
• We keep it secure with measures suited to the risk, including encrypted connections, access limited to the people who need it and backups.
• We use the subprocessors named in the privacy policy. We'll tell you before adding or replacing one, and you can object; if we can't resolve the objection, you can cancel.
• We'll help you respond to requests from people exercising their data rights, and with security, breach notification and data protection impact assessments, as far as the service allows.
• We'll tell you without undue delay if we become aware of a personal data breach affecting your content.
• When the service ends we delete your content as described in section 13, unless the law requires us to keep it. Ask before then if you want a copy.
• We'll give you the information you reasonably need to show these obligations are met, and allow and contribute to reasonable audits on reasonable notice.

The content is processed for as long as you use Casty, and covers whatever personal information you choose to put on your screens.

12. Cancelling

You can cancel at any time in the billing portal. Cancelling stops your subscription renewing; your account stays open until the end of the period you've paid for. We don't refund part periods. We may end the service if you seriously break these terms, or with at least 30 days' notice for any other reason, in which case we'll refund any fees paid for the time after it ends.

13. When the service ends

When your subscription ends, your logins stop working and your screens stop showing your content. We keep your content for 30 days in case you come back; after that we delete it. If you want a copy of anything, ask us before your subscription ends.

14. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law. Otherwise, we're not liable for loss of profit, revenue, business or data, or for any indirect loss, and our total liability in any 12 months is limited to the fees you paid us in that period.

15. Changes to these terms

We may update these terms. If a change affects you, we'll email you at least 30 days before it applies. If you don't accept it, you can cancel before then.

16. General

These terms, with the plan details you accept when you sign up, are the whole agreement between us about Casty. If any part can't be enforced, the rest still applies. These terms are governed by the law of England and Wales, and the courts of England and Wales can hear any dispute about them.

Contact

Rivoro Studio Ltd, Unit A, 82 James Carter Road, Bury St Edmunds, IP28 7DE. Email hello@casty.co.uk.